Legal standing
Tourism licences, tax compliance, insurance and partner registrations.
Trust · Safety and compliance
The plan for the day nobody can plan for.
Licensed operations, trained people, documented emergency plans and a clear escalation route when conditions change.
Ask about our safety processIn short
Safety is not a promise that nothing will happen. It is a documented set of people, equipment and decisions that respond well when something does.
- Licensed partners
- Trained guides and crew
- 24/7 trip support
Operating standards
What we check before departure.
The safety layer should be boring, clear and ready.
People and training
Lead guides and crew hold relevant first-aid, safety and operational training.
Vehicles and boats
Maintained equipment, commercial licensing and documented vessel safety checks.
Emergency action plan
Each itinerary has a documented response path for weather, medical and transport issues.
Communications
A senior team member remains reachable during active journeys.
Review
Incidents, near misses and guest feedback inform the next operating plan.
The response chain
Clear decisions before the pressure arrives.
The plan is short enough to use and detailed enough to trust.
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01
01 · Risk brief
Review route, weather, activity level, health notes and insurance coverage.
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02
02 · Named roles
Confirm the guide, driver, operator and escalation contact for the day.
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03
03 · Check-in protocol
Use scheduled check-ins and a clear missed-contact procedure.
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04
04 · Review after
Record changes and feed the learning into future routes.
Travel insurance is required
Protection must cover the activities and evacuation route on your itinerary.
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Medical and evacuation
Remote island care can require transfer to Sumbawa Besar or onward.
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Diving cover
If diving is included, the policy must cover the relevant activity.
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Proof before departure
Send the policy details before the trip so we can review the fit.
We cannot guarantee approval of an insurance policy. Ask the insurer for written confirmation of cover.
Ask the practical safety questions.
Tell us the route and activities. We will explain the operating plan and what we need from you.