Updated: May 2026
Terms of Service
Terms of Service
Last updated: 2026-05-06 Sumba on Wikipedia
These Terms govern your use of moyosumbawa.com (operated by PT Juara Holding Group, “we”) and any trip you book through us. Sumba tourism
Booking and payment
A booking is confirmed when (a) we issue a written confirmation, and (b) you have paid the deposit (typically 30%). The balance is due 60 days before trip start (or immediately if booking within 60 days).
Cancellation
If you cancel:
- More than 90 days before trip: full refund minus $200 processing fee
- 60-90 days before: 50% refund
- 30-60 days before: 25% refund
- Less than 30 days before: no refund (we will help apply credit toward future trip if available)
If we cancel (force majeure, weather, regulatory): full refund or rescheduling at your option.
Travel insurance
Travel insurance covering trip cancellation, medical evacuation, and (where applicable) diving is mandatory for all guests. Proof of policy must be provided 14 days before trip start.
Liability
Our liability is limited to the trip cost. Activities such as diving, trekking, and small-boat travel carry inherent risks. You acknowledge these risks when booking and confirm you are physically suitable for the activities you select. We follow PADI/SSI/local regulations for safety and our crew are appropriately certified.
Force majeure
Volcanic activity, weather closures, government restrictions (visa changes, park closures), and similar events outside our control may require itinerary changes. We will offer alternatives or refunds proportional to delivered services.
Photography and content
By traveling with us you grant PT Juara Holding Group permission to use trip photos that include you for marketing purposes (anonymous unless we ask permission). You may opt out at booking.
Disputes
Any disputes will be resolved under Indonesian law (jurisdiction: Bali). We commit to attempting mediation before escalation.
Updates
These Terms may be updated. Material changes will be communicated to confirmed-booked clients in writing. Continued use of the site after updates constitutes acceptance.
Contact
Terms or contract questions: bd@juaraholding.com
Office: Jl. Pantai Pererenan No.27, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80361, Indonesia
The Moyo Sumbawa promise: Crafting your luxury escape
The whisper of the turquoise Indian Ocean against a hidden cove, the warmth of the sun on your skin as you stand atop a verdant hill overlooking an untouched archipelago – these are the moments that define a Moyo Sumbawa expedition. Our commitment extends far beyond the logistical framework outlined in our booking terms; it encompasses a meticulously curated journey designed to immerse you in the raw, unblemished beauty of eastern Indonesia with unparalleled comfort and discretion. We believe true luxury lies in authentic experiences, delivered with seamless service and profound respect for both nature and local culture. Each itinerary is not merely a schedule but a narrative, unfolding across the pristine landscapes of Sumbawa and the mythical shores of Moyo Island, offering a rare blend of exhilarating adventure and serene indulgence.
From the moment your journey begins, our dedicated team anticipates your needs, ensuring every detail is flawlessly executed. Our bespoke expeditions cater to a maximum of 12 guests at any given time, fostering an intimate atmosphere where personalized service is paramount. This exclusivity ensures that your experience, whether it’s a private dive into a vibrant coral garden or a sunset cocktail on a secluded beach, feels truly unique and undisturbed. We partner with expert local guides and hospitality professionals who possess an intimate knowledge of the region, enriching your journey with insights into local traditions, marine biodiversity, and hidden natural wonders. This dedication to craft and personalized attention is the bedrock of the Moyo Sumbawa experience, reflecting the significant investment made in creating these extraordinary voyages.
Our fleet, comprising vessels designed for both comfort and minimal environmental impact, serves as your luxurious floating sanctuary, providing access to remote locations inaccessible to larger tourism operations. Onboard, gourmet dining showcases the freshest local ingredients, often sourced directly from Sumbawan communities, prepared by talented chefs to reflect both international tastes and authentic Indonesian flavours. Beyond the tangible comforts, the Moyo Sumbawa promise is about delivering transformative moments – the thrill of encountering a whale shark in its natural habitat, the tranquility of a starlit night far from city lights, or the simple joy of discovery in a world still largely untouched. This holistic approach to luxury travel ensures that your time with us is not just a trip, but a cherished memory woven into the fabric of your life.
Ensuring your well-being and responsible exploration
At Moyo Sumbawa, the safety and well-being of our guests are paramount, forming an intrinsic part of our operational philosophy that complements the mandatory travel insurance requirements. Our commitment extends to rigorous safety protocols, which include highly trained crew members certified in first aid and emergency response, state-of-the-art navigation systems, and comprehensive safety briefings prior to all activities. Whether you are embarking on a snorkeling excursion, a jungle trek to a hidden waterfall, or a leisurely paddleboard session, our experienced guides are always on hand to ensure your security and comfort, allowing you to fully immerse yourself in the natural wonders of the archipelago with complete peace of mind. We also maintain contingency plans for various scenarios, from weather-related adjustments to medical evacuations, ensuring that every possible measure is taken to safeguard your journey.
Beyond personal safety, Moyo Sumbawa is deeply committed to responsible tourism and environmental stewardship. We operate with a profound respect for the delicate ecosystems of Sumbawa and Moyo Island, adhering to strict “leave no trace” principles. Our operations prioritize sustainable practices, including waste reduction, responsible water management, and the exclusive use of eco-friendly products wherever possible. We actively participate in local conservation initiatives, supporting efforts to protect the vibrant coral reefs, pristine beaches, and diverse wildlife that make this region so special. Over 80% of our on-ground team comprises local Sumbawan residents, fostering economic growth within the communities we visit and ensuring that the benefits of tourism are shared directly with those who call this beautiful land home. We encourage our guests to engage respectfully with local cultures, offering opportunities for authentic interactions and insights into traditional Sumbawan life, further enriching the travel experience while promoting cross-cultural understanding. For more on Indonesia’s commitment to sustainable tourism, you may visit indonesia.travel.
Our dedication to well-being also encompasses a holistic approach to your health during the journey. Freshly prepared, nutritious meals cater to various dietary preferences, ensuring you remain energized for your adventures. We provide ample opportunities for relaxation and rejuvenation, from tranquil moments on deck to invigorating swims in crystal-clear waters. Our guides are not only experts in the environment but also attentive hosts, ready to assist with any personal needs or concerns that may arise. By choosing Moyo Sumbawa, you are not just booking a luxury trip; you are aligning with a travel partner that prioritizes your safety, contributes positively to the local environment and communities, and champions a form of tourism that is both enriching and responsible.
Navigating the unique environment of Sumbawa and Moyo Island
The allure of Sumbawa and Moyo Island lies in their magnificent, largely untouched natural beauty, offering an experience distinct from more developed Indonesian destinations. Moyo Island, a designated nature reserve, is a jewel in the Flores Sea, characterized by its lush tropical forests, cascading waterfalls, and fringing reefs teeming with marine life. Guests can expect a pristine environment where wildlife thrives, from playful macaque monkeys in the canopy to vibrant reef fish in the shallows. Our expeditions are designed to respectfully navigate these delicate ecosystems, providing unparalleled access to sites like the famous Mata Jitu waterfall, where fresh water tumbles into natural limestone pools, offering a refreshing respite amidst the jungle’s embrace. The remote nature of these locations means that while our luxury accommodations provide every comfort, the environment itself dictates a certain level of respectful engagement and preparedness.
Exploring the waters around Moyo Island is a highlight for many, with opportunities for world-class snorkeling and diving. The pristine reefs surrounding Moyo Island plunge to depths exceeding 40 meters, teeming with vibrant soft and hard corals, pelagic fish, and occasional sightings of larger marine species like reef sharks and manta rays. Guests are provided with high-quality equipment and guided by certified dive masters and snorkel instructors who ensure safe and rewarding underwater explorations. While connectivity can be limited in such remote areas, we provide satellite communication for emergencies and offer limited Wi-Fi access on board, balancing the desire for digital detox with essential communication needs. This balance allows you to truly disconnect and immerse yourself in the tranquility of the archipelago, while remaining reassured of necessary connections.
Sumbawa itself, a larger island, offers a diverse landscape ranging from volcanic peaks to expansive savannahs and renowned surf breaks. Our itineraries often include excursions to explore parts of this captivating island, offering glimpses into traditional villages, local markets, and the everyday life of its friendly inhabitants. The distances between some points of interest can be significant, often covered by comfortable private transfers or scenic boat journeys, allowing guests to appreciate the scale and diversity of the region. Understanding the unique geographical and cultural tapestry of Sumbawa and Moyo Island enhances the appreciation of your journey, reinforcing why these specific terms and conditions are in place to facilitate such an extraordinary and meticulously planned adventure. For more geographical context on Moyo Island, you can refer to its entry on Wikipedia.
